Our experience of working with various hosting companies and their clientele has enabled us to develop near-perfect, finely tuned support solutions for web hosts. We understand that all hosting companies, at one time or another, face angry customers, finicky customers or simply those who have difficulty understanding simple technical procedures. Our support team at HostingSupport4u has had experience with all of them, and we know how to communicate friendly and patient with them. Our people are recruited based not only on their technical skills, but on their communication skills as well. Patience and understanding are primary traits of all members of our support team. Each company is allocated an individual Project Leader who works solely for that hosting company along with his team members. You will receive daily detailed reports of the support requests handled for the day.

All hosting service providers know the importance of maintaining a high uptime service. Unfortunately, the process of maintaining your servers, and keeping them online 24/7/365 is one of the most time consuming and difficult tasks a web host faces. By letting our specialists handle the job of maintaining your servers for you, to can free up your company’s time for other jobs. Under our server monitoring and administration services, we monitor live your servers 24×7 round the clock, contact your datacenter in emergency situations, suspend / unsuspend accounts, balance load, watch for attacks and hack attempts, watch for possible spam attacks, install server software as needed, maintain server security, upgrade kernels, configure firewalls, reboot servers as needed, manage server processes, server optimization and all the other activities needed to keep your servers in optimal health. We operate using SSH root access / sudo shell access to the servers.

Activities under this include installation of any 3rd party software required by your server or your clients. Maintaining and  upgrading the software, trouble shooting and configuring it for an individual account, are some of the additional tasks that we carry out as per your request.