Knowledge Base

Knowledge Base

Some of the common issues that we encounter day-to-day

Common DNS Issues

  • Domain parking issues

  • Modifying MX. A and CNAME records for domain Zones

  • Correcting Domain Name resolution problems

Common FTP Issues

  • Anonymous ftp enabling

  • FTP configuration issues

  • FTP virtual hosting issues

Common Mail Issues

  • Sendmail

  • Qmail

  • EXIM

  • SMTP issues

  • POP issues

  • POP-before-SMTP and relay denied issues

  • Mailing lists

  • Auto-responders

  • Client Setup

  • POP authorization

  • Anti-spam measures

  • Email filter issues with Procmail and .forward

Common Web Server Issues

  • httpd.conf problems

  • .htaccess errors

  • Password protection issues

  • Site oriented IP blocking issues

  • HostNameLookups

  • Mime types

  • Apache Handler problems

  • URL blocking and redirection issues

  • Secure Cert problems

Common Database Issues

  • Access denied

  • Handling multiple databases

  • Connectivity issues from CGI scripts

  • Allowing or denying grant permissions from local or remote locations

  • Modification of database variables such as max connections, memory used etc.

Common Security Issues

  • Anti-port scanning

  • Log Checking

  • IP blocking

  • Firewall issues

  • Anti-SPAM

Logs and Statistics Issues

  • User specific Raw Logs problems

  • System wide raw log problems

  • Log size control

  • Stats not updating issues

FrontPage Issues

  • Manually Installing FrontPage Extensions on problematic Domains

  • Manually Removing FrontPage Extensions

  • FrontPage mail extension problems

  • FrontPage clashes with .htaccess

  • FrontPage and Secure forms issues

CGI Issues

  • CGI file permissions

  • CGI connectivity with the database

  • Internal Server Errors

  • Sending mail from scipts

  • Form to mail problemss

Telnet or SSH Problems

  • Connection refused issues

We also support all 3rdParty Software installed on the server.

Common System Administration Issues that we  handle –

  • Monitoring Operating System Health and Statistics

  • Downtime response and System Reboot

  • Emergency Upstream escalation

  • File System Management

  • Daily Backup System Maintenance

  • Backup Restorations

  • Operating System Patches

  • Installation and Maintenance of Common utilities and applications

  • DNS monitoring and Maintenance

  • Mail Server infrastructure monitoring and maintenance.

  • Security Related Configurations

  • Full 24/7 monitoring of the server

  • Diagnostic analysis of critical system failure

  • Weekly system status reports