Our Services …

We serve your needs 24 hours a day, 7 days a week and 365 days of the year,  with the very best in Hosting Support industry. Our services can be broadly classified into :

Customer support encompasses all the activities associated with satisfying the questions and needs of your clients. These questions could be related to a hosting account purchase or a support request on how to use your company's web hosting control panel. It also could simply be an issue of configuring an e-mail in Outlook or a more complex issue of installing 3rd party software for the client. We make sure that regardless of your clients' support requests, that they are resolved as best as possible. We ensure that all your clients remain more than satisfied with the service they have received.

We provide support to your clients using LiveChat software such as LivePerson, PhpLive, CSS, Help Center Live, etc. and also through trouble ticket systems such as Kayako, Cerebrus, and others. Even if your company does not use such support software, HostingSupport4u can also provide seamless e-mail support to your clients, via e-mail forwarding.

All hosting service providers know the importance of maintaining a high uptime service. Unfortunately, the process of maintaining your servers, and keeping them online 24/7/365 is one of the most time consuming and difficult tasks a web host faces. By letting our specialists handle the job of maintaining your servers for you, to can free up your company's time for other jobs. Under our server monitoring and administration services, we monitor live your servers 24x7 round the clock, contact your datacenter in emergency situations, suspend / unsuspend accounts, balance load, watch for attacks and hack attempts, watch for possible spam attacks, install server software as needed, maintain server security, upgrade kernels, configure firewalls, reboot servers as needed, manage server processes, server optimization and all the other activities needed to keep your servers in optimal health. We operate using SSH root access / sudo shell access to the servers.

 

3rd Party Software Support

Activities under this include installation of any 3rd party software required by your server or your clients. Maintaining and  upgrading the software, trouble shooting and configuring it for an individual account, are some of the additional tasks that we carry out as per your request.