Knowledge Base

Some of the common issues that we encounter day-to-day

Common DNS Issues
» Domain parking issues
» Modifying MX. A and CNAME records for domain Zones
» Correcting Domain Name resolution problems

Common Web Server Issues
» httpd.conf problems
» .htaccess errors
» Password protection issues
» Site oriented IP blocking issues
» HostNameLookups
» Mime types
» Apache Handler problems
» URL blocking and redirection issues
» Secure Cert problems

Common Mail Issues
» Sendmail
» Qmail
» EXIM
» SMTP issues
» POP issues
» POP-before-SMTP and relay denied issues
» Mailing lists
» Auto-responders
» Client Setup
» POP authorization
» Anti-spam measures
» Email filter issues with Procmail and .forward

Common FTP Issues
» Anonymous ftp enabling
» FTP configuration issues
» FTP virtual hosting issues

Common Database Issues
» Access denied
» Handling multiple databases
» Connectivity issues from CGI scripts
» Allowing or denying grant permissions from local or remote locations
» Modification of database variables such as max connections, memory used etc.

Common Security Issues
» Anti-port scanning
» Log Checking
» IP blocking
» Firewall issues
» Anti-SPAM

Logs and Statistics Issues
» User specific Raw Logs problems
» System wide raw log problems
» Log size control
» Stats not updating issues

FrontPage Issues
» Manually Installing FrontPage Extensions on problematic Domains
» Manually Removing FrontPage Extensions
» FrontPage mail extension problems
» FrontPage clashes with .htaccess
» FrontPage and Secure forms issues

CGI Issues
» CGI file permissions
» CGI connectivity with the database
» Internal Server Errors
» Sending mail from scipts
» Form to mail problems

Telnet or SSH Problems
Connection refused issues

We also support all 3rdParty Software installed on the server.

Common System Administration Issues that we  handle -

• Monitoring Operating System Health and Statistics

• Downtime response and System Reboot

• Emergency Upstream escalation

• File System Management

• Daily Backup System Maintenance

• Backup Restorations

• Operating System Patches

• Installation and Maintenance of Common utilities and applications

• DNS monitoring and Maintenance

• Mail Server infrastructure monitoring and maintenance.

• Security Related Configurations

• Full 24/7 monitoring of the server

• Diagnostic analysis of critical system failure

• Weekly system status reports